- 1 PIA | Pakistan International
- 2 Airlines
- 3 www.countryi.com )
- 3.1 Contents
- 3.2 History
- 3.3 Corporate management
- 3.4 Destinations
- 3.5 Fleet
- 3.6 Services
- 3.7 Cargo operations
- 3.8 Corporate sponsorship
- 3.9 Special operations
- 3.10 Incidents and accidents
- 3.11 See also
- 3.12 References
- 3.13 The PIA Experience
- 4 The PIA Experience
- 5 Business Class Services
- 6 In-flight Dining
- 7 In-flight Entertainment
- 8 Easy Check-In
- 9 Baggage Services
- 9.1 BAGGAGE RULES AND RESTRICTIONS
- 9.2 Revised International Baggage Allowance
- 9.3 AA – Pure Domestic Free baggage allowance & Conditions
- 9.4 Weight & Dimension of Hand Carry Baggage Allowed in Cabin
- 9.5 BB – Ex-Pakistan International Free baggage allowance & Conditions
- 9.6 Mishandled Baggage and Lost Baggage Tracking
- 9.7 Baggage Claim
- 9.8 New rules for taking liquids on all Domestic flights
- 10 Traveler’s Information
- 11 Customer Care
- 12 PIA Cargo
- 13 Contact Us
- 14 Pakistan International Airlines destinations
- 15 PIA NEW & MODERN FLEET
- 16 PIA’s Network
- 17 PIA DOMESTIC NETWORK
- 18 About PIA – PIA’s Hub
- 19 About PIA – Haj and Umrah
- 20 About PIA – Flight Kitchens
- 21 About PIA – Careers
PIA | Pakistan International
PIA | PAKISTAN INTERNATIONAL AIRLINES | TICKETS | FLIGHTS INFO | BOOKING | JOBS PIA
PIA | Pakistan International Airlines Pakistan International Airlines (پاکستان انٹرنیشنل ایئر لائنز ;
( if you need Jobs in any Pakistani City or Out of
Pakistan must visit the largest web about jobs
Pakistan International Airlines (پاکستان انٹرنیشنل ایئر لائنز ; generally known as PIA; or Pakistan International), is the national flag carrier and a state-owned enterprise of Government of Pakistan. Once regarded as Asia’s best airline , it is headquartered at Jinnah International Airport in Karachi  and operates scheduled services to 24 domestic destinations and 38 international destinations in 27 countries across Asia, Europe and North America. Its main bases are at Karachi, Lahore and Islamabad/Rawalpindi.
The airline’s secondary bases include Peshawar, Faisalabad, Quetta, Sialkot and Multan, from which it connects the metropolitan cities with the main bases, the Middle East, Europe, and the Far East. It is primarily owned by the Government of Pakistan and is placed under the Ministry Of Defence as an autonomous body. It employed 18,043 people as of May 2008.
Pakistan International Airlines can trace its origins to the days when Pakistan had not yet came into being and was a part of British India. In 1946, the country’s founder Muhammed Ali Jinnah realized the need for a flag carrier for the prospective country and requested financial help from a wealthy businessman Mirza Ahmad Ispahani for this purpose. Around that time, a new airline ‘Orient Airways’, was registered in Calcutta on 23 October 1946. In February 1947, the airline bought 3 DC-3 airplanes from a company in Texas and obtained a license to fly in May of the same year. The airline started its operations in June, offering services from Kolkata to Sittwe and Yangon. This was the first post second-world-war airline flight by a South Asian registered airline company. On 14 August 1947, Pakistan came into being and Orient Airways started relief operations for the new country. Shortly after Pakistan’s independence from British India, the airline moved its operations to Karachi.
PIA L1049C Super Constellation at London (Heathrow) Airport in 1955
A Convair CV-240 in the 1950s at Karachi airport
A Pakistan International Airlines Boeing 707 photographed in Germany, 1961
On 7 June 1954, Orient Airways started its operations by offering flight services between the two wings of Pakistan, i.e. service from Karachi to Dhaka. In addition, the airline also introduced two new domestic routes, i.e., Karachi-Lahore-Peshawar and Karachi-Quetta-Lahore. However, due to sustained losses being suffered by the airline, the Government of Pakistan proposed that Orient Airways merge with a new national airline. On 11 March 1955, Orient Airways merged with the government’s proposed airline, becoming Pakistan International Airlines Corporation. The newly formed airline not just offered services on its domestic routes but also inaugurated its first international route, Karachi-London Heathrow Airport via Cairo and Rome, using 3 newly-acquired Lockheed L-1049C Super Constellations. The airline continued using DC-3s on domestic routes in Pakistan. In May 1956, PIA ordered 2 Super Lockheed Constellations of the latest L-1049H type and 5 Vickers Viscount 815.
The appointment of Air Marshal Nur Khan as the Managing Director of PIA in 1959 heralded an era of great successes for PIA. In March 1960, PIA wet-leased a Boeing 707 from Pan American airlines, thereby becoming the first Asian airline to induct a jet-aircraft in its fleet . With the newly acquired aircraft, the airline introduced its first trans-Atlantic route Karachi-New York JFK in 1961. In 1962, it expanded its fleet by placing orders for Boeing 720s, Fokker F27s, and Sikorsky helicopters. In the same year, one of PIA’s Boeing 720s made a world record for the shortest duration non-stop flight ( 6 hours 43 minutes and 51 seconds ) from London to Karachi, a record which still holds to this day. The Boeing 720 was on its maiden flight when it flew from Seattle-London-Karachi by PIA’s senior Captain Abdullah Baig.  From 1962 to 1966, PIA operated only its Sikorsky S-61 helicopters for services related to East Pakistan (present day Bangladesh) due to some technical difficulties. The normal operations on these routes resumed in 1966 when conditions improved. Upon the establishment of ties between Pakistan Government and People’s Republic of China, PIA started flying to Beijing in 1964, becoming the first airline of a non-communist country flying to the People’s Republic of China. At the outbreak of Indo-Pakistani War of 1965, the Pakistani Armed Forces seek PIA’s services for logistics and transport purposes. The Viscounts were phased out in 1966 and were replaced by 4 Hawker Siddeley Tridents. These aircraft were later sold to Civil Aviation Administration of China.
The 70s decade was marked by resumption of transatlantic flights, introduction of new destinations, appointment of Nur Khan as its executive for the second term, and the beginning of financially successful period for the airline. When the political situation in East Pakistan (present day Bangladesh) started deteriorating in early 70s, the Pakistan Army once again used PIA’s services to airlift soldiers and ammunition to East Pakistan. Most flights had to detour to Sri Lanka during trips between West Pakistan and East Pakistan. However, couple of PIA’s cargo planes were shot down by the fighter jets of Indian Air Force. With the establishment of cordial ties between the Libyan and Pakistani governments in early 70s, PIA added a new international route, Tripoli, to its map in 1972. It also signed an agreement with Yugoslav airline JAT. PIA acquired McDonnell Douglas DC-10s in 1973 and used those planes to replace Boeing 707-300s. In 1974, PIA launched Pakistan International Cargo, offering air freight and cargo services. In 1975, PIA introduced new uniforms for air hostesses which were chosen through an open competition, with the winning entry designed by Sir Hardy Amies, the designer of Her Majesty Queen Elizabeth II.
The later half of the decade witnessed further expansion of PIA’s fleet with the introduction of Boeing 747s through either leased or purchased aircraft. During this decade, airline gained considerable popularity and was regarded as Asia’s best airline . For the first time since its inauguration, PIA started providing technical and administrative assistance or leased aircraft to foreign airlines including Somali Airlines, Air Malta and Yemenia. A subsidiary of PIA also started providing hotel management services in United Arab Emirates towards the end of the decade.
The Fokker F27 used to be the backbone of PIA’s services to northern Pakistani areas in the 1990s 
A Pakistan International Airliens Airbus A300 at Fiumicino Airport in 1991.
The 1980s decade began with the opening of a cargo handling center at Karachi airport, duty-free shops, the first C and D safety checks on its entire fleet, as well as the introduction of airline’s first Airbus A300B4-203 aircraft. In 1984, the airline introduced Night-Coach service as a low-cost alternative to day-time domestic flights. In the following years, PIA Planetarium was inaugurated in Karachi which was followed by planetariums in Lahore and Peshawar. These planetariums featured retired PIA aircraft on display for educational or observational purposes. Two more retired Boeing 720B airplanes were donated to the planetariums in Karachi and Lahore later on. Also in 1985, five new Boeing 737-300s airplanes were introduced in PIA’s fleet, making PIA the first Asian airline with such diverse aircraft fleet. In late 1987 and early 1988, services to Malé and Toronto were introduced. In 1989, Shukria Khanam became the first woman pilot to obtain a license to fly a commercial passenger plane but never joined PIA as a pilot. A year later, First Officer Maliha Sami became the first female pilot of PIA when she took-off on Karachi-Panjgur-Turbat-Gwadar route.
In mid-1980s, PIA also helped establish Emirates airline by leasing two of its airplanes – Airbus 300 and Boeing 737 – as well as providing technical and administrative assistance to the new carrier.
In June 1991, Airbus delivered the first of six Airbus A310-300 aircraft that PIA had ordered. With the new airplanes, the airline introduced flights to Tashkent in 1992 and to Zürich in 1993. PIA added Jakarta, Fujairah, Baku and Al-Ain to its destinations in 1994. In addition, PIA became a client of three different flight-reservation systems, namely: Sabre, Galileo and Amadeus. Air Safari flights were launched in 1994 using Boeing 737–300 aircraft that used to fly over the Karakoram mountain range. In 1995, PIA purchased a Boeing 747 flight simulator to train its pilots. It also purchased another used Airbus A300 aircraft from Air France. A Tupolev Tu-154 aircraft was also leased briefly in 1996 to cope with surge in passenger traffic during summer 1996. Flights to Beirut were resumed the same year as well.
In 1999, PIA leased 5 Boeing 747–300 aircraft from Cathay Pacific to replace its Boeing 747-200M fleet. The aircraft were painted with a new livery – a handwork Pashmina tail on white body and large Pakistan titles on the front fuselage. The livery was adopted in early 90s but due to some copyright issues it had to be dropped. The Boeing 747-300s remained in the new look but with a plain green tail with PIA titles. The other aircraft in the fleet were repainted in early 1990s livery.
Boeing 747-300 on finals to London Heathrow Airport, England
In July 2002, PIA purchased six Boeing 747-300 aircraft from Cathay Pacific, five of which were already on lease. The sixth one arrived shortly afterwards and was used mainly on its North American and European routes. In October 2002, after a period of ten years without any new orders, the airline placed an order for eight Boeing 777 aircraft from The Boeing Company. The order included all three variants of 777, i.e. three 777-200ER (Extended Range), two 777-200LR (Longer Range) and three 777-300ER versions. PIA was the launch customer that revived the Boeing 777-200LR project that, until then, only had three orders by EVA Air.
|A promotional video by PIA on delivery of the Boeing 777|
Boeing delivered the first of three 777-200ER aircraft to PIA in January 2004. PIA introduced a new livery for 777-200ERs airplanes and that livery was later applied to most airplanes of its fleet. PIA also leased six more Airbus A310-300/ET planes from Airbus company directly. On 3 November 2005, PIA placed an order to purchase seven ATR42-500 aircraft from ATR to replace its aging fleet of Fokker F27 aircraft. On 6 December 2005, PIA acquired another new Boeing 777-200ER on a ten year lease from the International Lease Finance Corporation (ILFC). The aircraft was delivered in January 2007 to the airline.
On 25 February 2006, Boeing delivered its first 777-200LR Worldliner to PIA, when it flew from Everett to Islamabad via Manchester. With the induction of long range aircraft in its fleet, PIA started offering non-stop flights from Toronto to Karachi, Islamabad, and Lahore from 3 March 2006. PIA had also planned non-stop flights to New York and other US cities with sizable Pakistani populations but was not given permission by US authorities. ATR delivered two of the seven ordered airplanes by PIA in May and December of 2006 respectively, following which the airline ceased using military Lockheed C-130 Hercules for passenger services in northern areas of Pakistan. The military planes were being used after the PIA Flight 688 accident. On 23 December 2006, PIA took delivery of its first Boeing 777-300ER.
A pair of Boeing 747s stored at Sialkot in 2008 during the EU restrictions. However, once the ban was lifted the aircraft were back in use on all routes
European Union Ban
On 5 March 2007, the European Commission banned all but 7 planes of PIA’s 42-plane fleet from flying to Europe citing safety concerns of its aging fleet. The ban was imposed following an on-site visit led by Federico Grandini, European Commission’s Air Safety Administrator. The remaining 7, namely the fleet of Boeing 777s, was exempted from the ban. PIA claimed that the ban was discriminatory and unjustifiable. On 26 March 2007, Tariq Saeed Kirmani was coerced to resign after severe pressure from higher authorities because of the EU ban. Zafar Khan was appointed as the new chairman of Pakistan International Airlines. The ban on the eleven of thirty five aircraft was lifted after a period of four months on 5 July 2007, following another inspection by European Union’s Air Safety Administration. Of the eleven aircraft, five were Boeing 747-300s and the remaining six were Airbus A310-300s. On 29 November 2007, the EU completely removed the ban and PIA’s entire fleet was permitted to fly to Europe. To avoid any such embarrassment in future, PIA signed a deal to lease seven new Airbus A320-200 from Kuwait based leasing company ALAFCO. The aircraft were supposed to be delivered during 2008 and 2009 but the deal was cancelled before any delivery took place.
In February 2012, PIA ordered 5 more Boeing 777-300ER aircraft with delivery starting in 2015. The order is worth more than US$1.5 billion. In August 2012, this is announced that PIA is adding 8 Aircraft in the Fleet. Two 777-200ER, Two Boeing 747-400 and Four Boeing 737-800 are being added in the Fleet in this year.
Pakistan International Airlines Corporation (PIAC) is majority owned by the Government of Pakistan (87%) while the remainder (13%) by private shareholders. The airline is under the administration of Ministry of Defence the chairman of which is Ahmad Mukhtar. The airline is managed by managing director as well as the Board of Directors. The Board consists of nine independent non-executive members and has four sub-committees: an Audit Committee, Brand and Advertising Committee, Finance Committee, and Human Resource Committee each having its own charter and chairman. The MD leads the executive management of staff who run the airline. The airline’s main headquarters are located at Karachi Airport while smaller sub head offices are located in several cities within Pakistan.
Jinnah International Airport – the PIA headquarters is located in that complex
PIA offices in Lahore
In the late 1990s, the Government of Pakistan considered selling the airline to the private sector due to the persistent losses suffered by the airline. The Government announced its privatization plans but they were never implemented. Several steps towards outsourcing of non-core business have been initiated. Catering units (starting with Karachi Flight Kitchen), ground handling (starting with ramp services) and engineering, are to be gradually carved out of the airline and operated as independent companies. During 1997, Pakistan called in a team from International Finance (IFC), the consulting arm of the World Bank, to advise on restructuring and privatization of Pakistan International Airlines (PIA). However, no agreement was reached. The government has had many plans for the privatization of the State owned airline. However, no reasonable agreement or solution has been found to this day. On 18 February 2009 the carrier was dropped from the privatization list.
The following table gives the key financial results for 2011 along with those since 2004 The financial performance for FY 2011 continues to be a challenge with an after tax loss of PKR 26.767 billion. This was preceded by six consecutive loss making years dating back to 2005. The airline did report a reduction of post tax losses of 83% in 2009 (compared to 2008) based on a reduction in fuel cost, comparatively stable exchange rate for the Pakistan Rupee and higher revenues. But in 2011 & 2010, losses again rose sharply compared to the previous years.
The airline faces many challenges to its profitability such as staffing levels and overall management issues. An employee count of 18,014 for a fleet of 40 aircraft  is clearly an area that needs to be reviewed.
|Year||Revenues (PKR in Million)||Profit/(Loss) (PKR in Million)||Employees (Ave.)|
The report for the first quarter of 2012  does not show any improvement. The after tax losses reported for the first quarter of 2012 are PKR 7.81 billion as compared to PKR 4.24 for Q1 of 2011. Revenue is also pretty much stagnant at PKR 26.44 billion for the first quarter of 2012 compared with PKR 26.18 billion for the first quarter of 2011.
After hovering around the five and a half million mark for around 5 years, the passenger traffic rose to just under six million in 2011 while the passenger load factor went down from 74% in 2010 to 72% in 2011.
|Year||Revenue Passengers (Million)||Passenger Load Factor||Average Passenger Stage Distance (Statute KM)|
It is also interesting to note that for 2011, about 81% of revenue is from passenger traffic and only 5% from cargo. Another 7.8% is from room food and beverage sales! The remaining 6% is from excess baggage, charter, engineering services, handling & related services, mail & other.
As of June 2012 PIA serves 24 domestic destinations and 38 international destinations in 27 countries across Asia, Europe and North America from its home bases of Karachi, Lahore, Islamabad and Peshawar.
Dubai is a major focus city for the airline with flights to Bahawalpur, Dera Ghazi Khan, Faisalabad, Islamabad, Karachi, Lahore, Multan, Peshawar and Quetta.
PIA has codeshare agreements with the following airlines (as of April 2012):
- China Southern Airlines (SkyTeam)
- Thai Airways International (Star Alliance)
- Turkish Airlines (Star Alliance)
The Pakistan International Airlines fleet includes the following aircraft (as of August 2012).
Several A selection of PIA aircraft parked in Islamabad.
Boeing 747-300 on final approach to London Heathrow Airport in 2004
|Boeing 747-300||5||0||0||—||30||448||478||To exit service starting in March 2015|
|Boeing 777-300ER||3||5||5||35||60||304||393||order delivery from March 2015, to replace 747-300 |
An Airbus 310 at Leeds Bradford International Airport (2011).
A Boeing 777 in the current new livery of PIA, landing at London Heathrow Airport (2010).
In December 2003 PIA introduced a new image that was applied to their first 777-200ER and on two leased A310-300s one of which was in service. The livery was white at the front and beige at the rear separated by a dark green stripe. The tail was painted white with PIA written in dark green. PAKISTAN was added to the front fuselage and the engines were painted in beige colour. The PIA written in calligraphic Urdu was added just behind the cockpit.
However, due to criticism the design was modified before the first Boeing 777 was delivered. PIA and Boeing replaced the tail with a flowing Pakistan flag on a beige background. PAKISTAN titles were removed and the PIA acronym was enlarged and moved onto the fuselage. The engines and Urdu PIA remained the same. The leased A310s and most of PIA fleet also adopted this livery at a later date.
In early 2006 the airline launched four new tail designs for its fleet. The tails represented the four provinces of Pakistan: Sindh, Punjab, Khyber Pakhtoonkhwa and Balochistan. The tails promoted the cultures of the four provinces of Pakistan by applying motifs to the tails and adding a city name to the rear of the fuselage corresponding to the province. The “Frontier” tail represented the “Phulkari” (flowering) pattern that reflected a tradition of embroidery generally done on shawls, shirts and linen. The “Punjab” tail was loosely related to the tile decoration of the Wazir Khan Mosque in Lahore. The “Balochistan” tail showed the creativity seen in the kilims, carpets and rugs woven with wool, goat or camel hair and mixed yarn. The pattern is mostly bold geometric motifs in primary colours dominated by red. The “Sindh” tail was influenced from the Hala tile work with electric blue and white floral patterns. In 2008 management stopped the application of provincial tails deeming them too costly.
PIA launched their new livery in early April 2010. An Airbus A310, Boeing 777–200 and Boeing 747–300 were the first aircraft to wear the new look. The livery was unveiled at the PIA headquarters on a Boeing 777 model.
The livery consists of a Green and Gold strip running around the bottom of the fuselage and continuing right up until the tail cone. The forward/upper portion is white and at the rear it is an off white/beige colour. The bottom part of the tail blends into the upper fuselage as it is too white with the rest of the tail painted with a large wavy Pakistan flag which takes up the whole tail in a dark green colour. At the front of the fuselage ‘PIA’ is written in a billboard style in dark green and underneath ‘Pakistan International’ is written in gold. Just behind the cockpit there is a stylised Urdu PIA logo as well as on the engines. Underneath ‘Pakistan’ is written in bold on the aircraft belly.
Boeing 747-240MB at Manchester Airport
PIA operate a three class configuration on its domestic routes: Business Plus, Economy Plus+ and Economy. On their international flights a two class configuration, Business Plus and Economy, has remained popular. According to their Annual Report 2007, PIA recorded a seat factor of 69%, a percentage drop from 2006. PIA Business Plus passengers are offered lie-flat bed seats on all Boeing 777 as well as selected Airbus A310 aircraft.
Newspapers and magazines
The PIA in-flight magazine, Humsafar (Urdu for “travel companion”), is provided to all passengers on all flights. Humsafar was introduced in 1980 and is printed and published in-house bi-monthly. General Urdu and English newspapers and magazines are available to all Business Plus and Economy Plus class passengers. Free newspapers are provided to all Economy class passengers.
Frequent flyer programme
PIA Awards Plus+ is the frequent flyer programme. The programme allows passengers to get free tickets, excess baggage vouchers, cabin upgrades, and a variety of rewards, special deals, and discounts with participants. Awards Plus+ has three tiers of membership — Emerald, Sapphire and Diamond. Awards Plus+ miles can be earned by flying PIA and by using the products and services of PIA’s partners.
PIA Catering is the main suppliers of meals for the airline. It can produce 15,000 passenger meals each day. However, since 2006, the management of the flight kitchens has been given to Singapore Air Terminal Services (SATS). PIA Catering provides special meals to allow for passengers’ dietary and religious needs. PIA does not serve alcohol on its flights, nor is pork served on board because of religious law.
PIA operates a cargo delivery system within Pakistan. During the early 1970s, PIA operated a service called “Air Express” that delivered documents and parcels from one airport to another. Pakistan International Cargo was started in 1974 using two Boeing 707-320C, with services to the Middle East and Europe. The operations ended in the late 1990s when both aircraft were grounded. PIA Cargo transports goods across Pakistan as well as to international destinations. These include meat and vegetables, textiles, paper products, laboratory equipment and postal mail.
In 2003 PIA launched “‘PIA Speedex’”, a courier service in Karachi, Lahore, and Rawalpindi/Islamabad; expanding within a year to 12 cities. Today, the airline offers over 70 locations within Pakistan, with shipments collected and delivered from customers’ homes. From 2004 to September 2007, PIA Cargo operated two Airbus A300 Freighter aircraft chartered through MNG Airlines to Haan and Luton; initially these also operated to Amsterdam, Basel and Cologne.
The airline has sponsored events, both within Pakistan and in its overseas markets.
In the 1990s, the airline launched the three green stripe livery to represent its support for sports. The airline supports the Pakistan International Airlines first-class cricket team that plays in the Quaid-i-Azam Trophy and Patron’s Trophy. PIA sponsors the PIA football club, and the A1 Team Pakistan in the A1 Grand Prix open-wheel auto racing series when it was initially launched. The airline also promotes the Shandur Polo Gala, that takes place every year in the Chitral and Gilgit regions of northern Pakistan during the summer period. PIA also has its own Sports Division since 1958 promoting sports within Pakistan such as cricket, hockey, football, squash, polo, tennis, bridge, chess, table tennis, cycling, and body building. PIA has its own Boy Scouts Association (PIA-BSA) working in partnership with Pakistan Boy Scouts Association. After the earthquake, PIA-BSA worked in partnership with other charity organisations to provide relief help.
PIA was one of the official sponsors of the “Destination Pakistan 2007″ festivals. The official logo was added to a select number of aircraft during the year In 2008, PIA teamed up with mobile phone provider, Ufone to provide air miles to passengers who used the mobile network. Standard Chartered Bank and PIA launched Credit Cards allowing passengers to earn air miles for use of their credit cards. In 2009, PIA was the gold sponsor for Logistics Pakistan, an Exhibition and Conference poised to highlight the emerging opportunities for the Logistics sector in Pakistan. In 2009, PIA and Pakistan Remittance Initiative (PRI) formed a strategic alliance to promote world money transfers.
PIA has Planetariums in Karachi and Lahore which enable the public to see static aircraft as well as astronomy shows. PIA Horticulture, set up in 1996, provides flowers for display in PIA’s offices and for events, winning awards and accolades at flower exhibitions across the country. The airline supports non-profit organisations within Pakistan such as; Al-Shifa Trust, Zindagi Trust, The Citizens Foundation and Sindh Institute of Urology and Transplantation (SIUT). In 2009, PIA teamed up with the fast-food franchise, McDonalds, to offer passengers discounts on meals and upgrades. PIA also owns three hotels, the Roosevelt Hotel, the Scribe Hotel and Skyrooms (Private) Limited. The airline also has an agreement with Pearl Continental Hotels for its UAE based passengers.
PIA operates private charter flights using ATR 42s to Bhit, Kadanwari and Sawan Airport in Sindh as well as to other parts of the country on behalf of oil and gas companies. Ad hoc charters for United Nations peacekeeping troops are also carried out to Africa and Eastern Europe using Boeing 747s.
Hajj and Umrah operations
PIA operates a two-month (pre- and post-) Hajj operation each year to and from Jeddah and sometimes Madinah in Saudi Arabia. PIA transports over 130,000 intending pilgrims each year from Karachi, Lahore, Islamabad, Peshawar, Quetta, Faisalabad, Multan, Sialkot, and Sukkur to the Kingdom of Saudi Arabia with its fleet of Boeing 747-300 and Boeing 777-200ER.
State officials transportation
Callsign “PAKISTAN 001″ carrying the President on PIA’s Boeing 707 photographed in Germany, c.1961
PIA has been continuously serving government officials of Pakistan, and has always transported the President and Prime Minister on overseas visits. During the late 1990s, a PIA Boeing 737–300 was used for official visits by the Bhutto and Sharif governments. The aircraft wore official government colours but was later repainted in the airline official colours at the end of the decade. When the government changed after a military coup in 1999, the Boeing Boeing 737 was transferred to PIA permanently. The President and Prime Minister then resorted to using two of PIA’s Airbus A310-300 for official visits, while rare trips were done on regular commercial flights of the airline. In February 2007 the government of Qatar gifted one of their VIP fleet A310 to the Pakistani government, this has ended the need for use of PIA aircraft. However, from time to time the government uses the airline’s Boeing 737 or Airbus A310 for official trips.
Incidents and accidents
Since it began services, seven Pakistan International Airlines flights have crashed. PIA has a record of 5.00 fatalities per million flights.
The memorial tablet placed at the crash site in Cairo for those who died on PIA Flight 705 on 20 May 1965.
- On 18 May 1959, Vickers Viscount AP-AJC was damaged beyond economic repair on landing at Islamabad International Airport.
- On 14 August 1959, Vickers Viscount AP-AJE crashed at Karachi International Airport while attempting an overshoot with two engines inoperative on a training flight. Two of the three people on board were killed.
- PIA Flight 705 was a Boeing 720 that crashed while descending to land on Runway 34 at Cairo International Airport on 20 May 1965 resulting in 119 fatalities.
- Flight 17 was a Sikorsky S-61 that crashed on 2 February 1966 on a scheduled domestic flight in East Pakistan with 23 killed and one survivor.
- On 20 January 1978, a PIA plane (while at Karachi) carrying 22 passengers was hijacked by a gunman and asked to be flown to India. The then chairman of PIA, Air Marshal (Retd) Nur Khan boarded the plane to negotiate with the hijacker. He was hit by a bullet while trying to disarm the hijacker but still managed to overpower him.
- PIA Flight 740 was a Boeing 707-340C that crashed after takeoff from Jeddah International Airport on 26 November 1979. Flight PK740 departed Jeddah at 01:29 for a flight to Karachi.
- PIA Flight 326 was hijacked on 2 March 1981 by three gunmen, and flown to Kabul. For almost two weeks, more than 100 passengers were held captive on the Boeing 720 until Pakistan released 55 prisoners. One passenger, Pakistani diplomat Tariq Rahim, was murdered during the ordeal.
- On 23 October 1986, a Fokker F-27 aircraft crashed during approach to Peshawar Airport. Of the 54 passengers and crew on board, 13 were killed in the accident.
- On 25 August 1989, a Fokker F-27 crashed into a mountain after taking off from Gilgit Airport. All 54 passengers and crew on board were killed.
- PIA Flight 268 was an Airbus A300B4-203, registration AP-BCP, which crashed on approach to Kathmandu’s Tribhuvan International Airport on 28 September 1992. All 167 on board were killed.
- PIA Flight 544 was the flight number of a Pakistan International Airlines (PIA) Fokker F27 that was hijacked on 25 May 1998. All passengers and crew escaped unhurt during the incident.
- PIA Flight 688 was a Fokker F27 was scheduled to operate from Multan to Lahore and then to Islamabad. At 12:05pm on 10 July 2006, it crashed into a field after bursting into flames a few minutes after takeoff from Multan International Airport. All 41 passengers and four crew members on board were killed.
- List of airlines of Pakistan
- Transport in Pakistan
- ^ “Annual Report 2006 (Part-I)” (PDF). Pakistan International Airlines. 2007-04-03. Retrieved 2007-08-14.
- ^ “Contact Us.” Pakistan International Airlines. Retrieved on 4 August 2009.
- ^ 
- ^ “Contact Us.” Pakistan International Airlines. Retrieved on 23 February 2010
- ^ “Directory: World Airlines”. Flight International: p. 61. 2007-04-10.
- ^ PIA
- ^ About PIA – History PIA official website. Retrieved 01 August 2010.
- ^ a b c d “About PIA – History”. PIA. Retrieved 2010-08-01.
- ^ Aircraft Losses In Pakistan −1971 War (PAF, Army Aviation, and Civilian aircraft Casualties) – by P V S Jagan Mohan
- ^ EU bans Pakistan airline
- ^ PIA in the old days History of PIA, assessed 03-02-2009
- ^ EC inspects CAA operation
- ^ Restrictions force PIA to suspend Frankfurt flight
- ^ EU bans Pakistan airline flights – BBC News – Obtained 5 March 2007.
- ^ EU Lifts ban on PIA Brecorder Newspapers. Retrieved 1 December 2007.
- ^ PIA privatization Flight International Magazine, printed 01-01-1997, assessed 09-03-2009
- ^ Pak Steel, PIA dropped from privatization list The News, Jang Newspapers Published 18-02-2009, assessed 09-03-2009
- ^ a b c d PIA Annual Report 2010
- ^ a b c d e PIA Annual Report 2011
- ^ PIA 1st Quarterly Report 2012
- ^ Domestic Network
- ^ International Network
- ^ PIA moves towards Global Alliances Pakistan International Airlines Press Release, assessed 03-04-2007
- ^ PIA website: About Fleet, , , 
- ^ Inching towards ‘Vision 2020′: PIA to get ownership of six A310 aircraft – The Express Tribune
- ^ National carrier: PIA to improve fleet with 5 Boeing 777s – The Express Tribune
- ^ Agreement signed PIA to buy 5 Boeing 777
- ^ PIA order five 777s with option for more
- ^ PIA launches four new tails
- ^ PIA New Livery on a model
- ^ PIA unveils new livery design for aircraft Daily Times. Retrieved 18-04-2010.
- ^ PIA Annual Report 2006–2007
- ^ About PIA – Flight Kitchens
- ^ PIA AND SATS Sign Broad-Based Collaboration Agreement
- ^ PIA – Cargo
- ^ Liste des distances aeropostales UPU report 2003 (English version). Retrieved 01 August 2010.
- ^ Enjoy the spectacular shandur Polo Gala 2007-07-07
- ^ PIA: Make Pakistan Your Next Destination, 2007
- ^ Standard Charted – PIA Credit Card Youtube.com. Retrieved 2007-01-07.
- ^ PRI-PIA alliance to help boost remittance inflows through banking channels: Shaukat Tarin – Accessed 2009-12-29. Associated Press of Pakistan.
- ^ Corporate Social Responsibility within PIA
- ^ PIA & McDonalds Alliance Deal for Ramadan
- ^ PIA Annual Report 2008–2009 PIA Press Releases. Retrieved 2009-05-02.
- ^ PIA signs agreement with PC Dubai Daily Times. Retrieved 2009-05-02.
- ^ “AP-BEH” PIA B737 in Government Colours
- ^ Airliners.net: Pakistan Air Force A310-304
- ^ “Accident Rates By Airline”. AirDisaster.com.
- ^ “Accident description”. Aviation Safety Network. Retrieved 11 September 2009.
- ^ “Accident description”. Aviation Safety Network. Retrieved 11 September 2009.
- ^ “Hijacking in Karachi; Hijacking wasn’t first try”. The New York Times. September 7, 1986. Retrieved December 7, 2011.
- ^ Mishra, Sidharth (1997). Where Gallantry is Tradition: Saga of Rashtriya Indian Military College. Allied Publishers. p. 153. ISBN 978-81-7023-649-8.
- ^ “History of PIA: Hijackings”
- ^ Aircraft accident Fokker F-27 Friendship 200 AP-BBF Bunji
- ^ History of PIA – Pakistan International Airlines
- ^ Aircraft accident Fokker F-27 Friendship 600 AP-AUX Peshawar Airport
- ^ “All 45 on Pakistani plane killed in crash”. yahoo.com. 2006-07-10. Archived from the original on 2006-07-12. Retrieved 2006-07-10.
- ^ “Pakistan police: Crash kills 45″. cnn.com. 2006-07-10. Archived from the original on 2006-07-21. Retrieved 2006-07-10.
The PIA Experience
- Business Class Services
- In-Flight Dining
- In-Flight Entertainment
- Easy Check-in
- Baggage Services
- Traveler’s Information
The PIA Experience
Home » The PIA Experience
Embark On a Voyage of Discovery
One thing’s for sure – you’ll never get bored on a PIA flight. From the latest Hollywood blockbuster to the most rocking rhymes, we’ve got entertainment and information that’ll keep you busy for hours.
Business Class Services
Home » The PIA Experience » Business Class Services
PIA’s Business Plus class offers a range of exclusive services, from the time you leave your home till you land at your destination.
It’s the only Business Class service that feels like First Class.
A comfortable seat makes all the difference on a long flight. PIA’s Business Plus Seats elevate the concept of luxury to a new level, fully endorsing your decision to choose PIA Business Plus. Our customized seats are designed in Italy and Switzerland and provide amazing levels of leg-room and shoulder space. PIA’s Business Plus Seats ensure that your personal space is truly your own, and you’ll never feel cramped.
Whether you’re sleeping, eating, working, reading a book, or just lying back and enjoying our in-flight entertainment, PIA’s Business Plus Seats will make you feel right at home. There is simply no better way to fly.
Your comfort and convenience mean the world to us. Business Plus Lounges will serve you at all international and major domestic stations where you can sit back and relax. For the comfort of Business Class passengers at Karachi, Lahore, and Islamabad airports, PIA has its own exclusive Business Plus Lounges. Our hospitable staff will ensure that you’re well looked after during your stay with us at the airport. PIA’s Business Plus Lounges are equipped with the latest magazines and newspapers, Internet access, cable television, and snacks, so you can enjoy the best of Pakistani traditions in a modern, comfortable environment.
The PIA experience extends to every part of your trip. As a Business Plus passenger, you can avail a number of exclusive on-ground privileges to facilitate your airport arrivals and departures at Karachi and Islamabad (Domestic).
When you arrive at the airport, you can easily spot PIA’s Business Plus Kerb-Side counters. We’ll take care of you from the moment you step out of your vehicle.
Our Business class passengers traveling from Karachi can also enjoy the privilege of availing our exclusive porter services. PIA’s efficient, trained porters in sparkling white uniforms will collect your baggage and take you straight to the Business Plus Check-In Counter, where you will receive priority baggage tags as well as priority boarding facilities. You won’t have to queue up or worry about handling your baggage as our Business Plus porters and Check-In staff will take care of everything.
Business Plus passengers arriving at Karachi, Islamabad, Lahore, London’s Heathrow, or Dubai International Airport will receive a warm welcome from PIA. Our representatives will walk you right through all the arrival formalities so that you don’t have to stand in line or worry about clearance.
Home » The PIA Experience » In-flight Dining
Home » The PIA Experience » In-flight Entertainment
Let the fun begin!
Aboard a PIA flight, there is so much to do that you really won’t feel like landing. Movies, Music, Games, Duty-Free Shopping, Tourist Information, Maps, and Real-Time Flight Information will keep you entertained for hours.
Time flies when you’re having fun.
Grab a drink, put on your headphones, switch on your personal screen, and enjoy the show. PIA’s selection of movies and shows include popular entertainment genres such as English Features, English Dramas and Sitcoms, Documentaries, Sports, Specials Content for Kids, Religious Shows, Lifestyle Shows, Punjabi Feature Films, and Musical Videos and Shows.
IFE Video Programe in this cycle
Celebrate your love of music with PIA’s large and diverse selection. Tune into over a dozen channels depending on your mood and interests. Relax with Nice & Easy, or groove to the latest Chart Toppers. Swing to the sounds of Jazz Streams or sing along with Ghazals & Geets. We’ve also got a great mix of PIA Pop Songs and Instrumentals, New Age, Timeless Classical, Semi Classical, Broadway Bound, Country & Western, Qavvali, Hamd & Naat, and Quranic Verses, and lots of great audio content for kids, with PIA Children’s Time.
Check Out Our Audio Channels
PIA’s menu of addictive and challenging games will make the hours whizz by. We’ve got arcade-style games, card games, strategy games, and crosswords to keep you entertained and help you unwind.
Home » The PIA Experience » Easy Check-In
Checking-In for a PIA flight is truly easy.
No Weight, No Wait
If you have no baggage to check in, and are traveling only with hand luggage, special “No Wait” counters await you at the Karachi, Lahore, and Islamabad Airports. No more waiting around!
PIA’s City Check-In facility enables you to get your Boarding Pass 72 hours before your flight. Not only do you not have to stand in a queue, you can report directly to the boarding gate just 30 minutes before departure.
- PIA staff at City Check-In Counters at PIA’s Booking Offices will stamp and attach your flight coupon to your boarding pass 72 hours before departure
- This facility is only available for passengers traveling without checked baggage*
- City Check-In Boarding Passes can also be obtained if you intend to return to your port of origin within 72 hours
- City Check-In Boarding Passes enable passengers to report directly to the boarding gate 30 minutes prior to departure**
- City Check-In facilities are currently available in Karachi, Lahore, and Faisalabad.
* No refund for No-Show
** Excluding Northern Areas
Note: Boarding Passes without Coupons will not be accepted
PIA offers return check-in facility for travelers who travel between the two destinations within 12 hours time period from Karachi, Islamabad and Lahore. The travelers can obtain the boarding passes for boarding at both the destinations in advance.
PIA takes one more step to facilitate the passengers who are traveling to destinations requiring transit procedures. Passengers can now obtain boarding Multiple Boarding Passes and have hassle-free transits.
Kerb -side Check In
If you are traveling as an Economy Plus passenger on domestic our flights from Karachi with no baggage to check in, you can easily check-in through our Kerb-side counters without any waiting at all !
Home » The PIA Experience » Baggage Services
PIA offers a range of baggage services for Economy, Economy Plus, and Business Plus passengers. This section provides helpful information about baggage allowances, as well as a list of restricted items and advice on items that should be packed in your checked baggage.
BAGGAGE RULES AND RESTRICTIONS
For the safety of our passengers and aircraft, passengers are prohibited from carrying the following items in either checked or hand baggage:
- Explosives, munitions, fireworks, and flares
- Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics
- Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, aqualung cylinders, lighter fuels, or refills
- Oxidizing substances such as bleaching powder and peroxides
- Flammable liquids such as paints and adhesives
- Flammable solids such as safety matches and articles which are easily ignited
- Disabling devices such as mace or pepper sprays, with irritant properties
- Poisons such as arsenic, cyanides, or insecticides
- Radioactive Materials
- Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries
- Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials
Lighters (butane, absorbed fuel, electric, battery-powered, and novelty lighters) are not to be carried in the carry-on and checked baggage. This ruling by The Transportation Security Administration (TSA) applies to all passengers arriving into or departing from United States of America.
In addition, passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead
- Knives (including hunting knives, swords, and pocket knives)
- Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers) considered illegal by local law. For further details, click here
Do ensure that all your bags are properly labeled, both inside and outside. Include your full name, home and destination addresses and telephone contact information, and remove old destination tags and labels.
Revised International Baggage Allowance
New security rules at various airports have compelled PIA to revise its free baggage allowance for Europe and US destinations to improve baggage service to its valued customers in current scenario.
- The free baggage allowance will be two pieces of 28 KGS each for business and economy cabin (For USA and Canada Only).
- Excess Baggage Charges from USA to PAK is 110.00 USD per piece. (Weight of each additional piece can be 28Kgs)
AA – Pure Domestic Free baggage allowance & Conditions
Free Baggage Allowance
- Economy Class 20 KGS ( Vice Versa basis )
- Economy plus Class 25 KGS ( Vice Versa basis )
- Business Class 30 KGS ( Vice Versa basis
Weight & Dimension of Hand Carry Baggage Allowed in Cabin
CLASS OF TRAVEL
|07 KG MAX(38L, 22W & 55H)115 cms||07KG MAX(38L, 22W & 55H) 115 cms|
|07 KG MAX(38L, 22W & 55H) 115 cms||07KG MAX(38L, 22W & 55H) 115 cms|
|12 KG MAX01pc 07 KG(38L, 22W & 55H)115 cms& One small Brief Case 05 KG||12 KG MAX01pc 07 KG(38L, 22W & 55H)115 cms& One small Brief Case 05 KG|
BB – Ex-Pakistan International Free baggage allowance & Conditions
Free Baggage Allowance international– Applicable for tickets issued Ex Pakistan
|UK/EUROPE/KSA/GULF/UAE/F.E||Economy||30 KGs||30 KGs|
|Business||40 KGs||40 KGs|
|BOM/DEL/DAC/KTM||Economy||30 KGs||20 KGs|
|Business||40 KGs||30 KGs|
|USA/Canada *||Economy||2 Pieces of 28 KG each||2 Pieces of 28 KG each|
|Business||2 Pieces of 28 KG each||2 Pieces of 28 KG each|
Code-Share Flights: A codeshare flight is a commercial flight which is operated by one airline, but marketed by others. Free baggage allowance will be issued in accordance to the allowances of operating carrier.
|Operating Carriers||Economy||Business||First Class|
PK as operating Carrier
|30 KGs||40 KGs||—-|
Other Airlines as operating carriers
|CZ ( China Southern Airline)||20 KGs||30 KGs||40 KGs|
|VV (Aerosvit Airlines)||20 KGs||30 KGs||——-|
|TG (Thai Airways)||20 KGs||30 KGs||40 KGs|
|TK (Turkish Airlines)||20 KGs||30 KGs||——–|
Mishandled Baggage and Lost Baggage Tracking
PIA believes in, and strives to provide its customers with the most convenient service. But despite our efforts, in the rare case of your baggage being mishandled, we regret the inconvenience caused to you and assure you that the PIA Baggage Services, in collaboration with the Worldwide Tracking System, will track, retrieve and deliver* your lost baggage to your doorstep!
As soon as you are aware of your baggage getting lost, register a complaint in the Baggage services office at the station of arrival. You will be required to provide your baggage details to the Baggage Service officer who shall enter them into our computerized tracking system and issue you a receipt containing the tracking number and mandatory details of your baggage. Please ensure that your name, address, and bag details are correct, as this information will facilitate tracking and retrieval, enabling the Baggage service officers to return your baggage to you, as soon as possible.
Through the reference number on your receipt, you can also track your lost baggage yourself through our website. For tracking your baggage online, click here.
In case we are unable to recover your baggage, you shall be compensated for it as per the Airline’s policy.
PIA settles Baggage claims on weight liability basis and not on the basis of its contents. PIA shall also be not responsible for the damage of any fragile or perishable items and any valuables including money, jewellery, cameras, electronics equipment, silverware, business documents, antiques, paintings or medication. Our maximum liability for damaged or missing baggage is $20.00 US per kilogram for mishandled baggage on international flight and PKR500 for domestic flight.
PIA will not be able to settle the claim if the bag has been labeled with a ‘Limited Release Tag’ and it has been marked with any one of the following:
- Fragile or unsuitably packed.
- Packing inadequate.
- Received damaged.
For further assistance and queries, you are free to contact the PIA Contact Centre at 111-786-786, round the clock.
New rules for taking liquids on all Domestic flights
Home » The PIA Experience » Traveler’s Information
IMPORTANT INFORMATION FOR PIA PASSENGERS
- Passenger should reach airport:
Minimum 2 hours before departure time for domestic flights &
Minimum 4 hours before departure time for international flights
due to intensive security arrangements at airports. [Advertisement in English] [ Advertisement in Urdu]
- Counters will be strictly closed 01HR before the departure time.
- No wheel chairs requests will be entertained at check-in counter less than 01 hr 15 min prior to departure time.
- Only 01 piece of hand carry allowed of weighing 7kgs.
- No liquids/Gels/Perfumes/Creams allowed in your hand carry, otherwise security will confiscate these items.
- Effective 1st December 2008 (For USA and Canada only), the free baggage allowance will be two pieces of 28 KGS each for business and economy cabin. (Note: This facility is not applicable on other airline sector. On other carrier free baggage allowance is two pieces of 23 KGS each or maximum allowed by that specific carriers for interline traffic)
- Boarding gates will be closed for all passengers 30 mins before the departure time, failure to report there will result in off loading of your bags.
- Passengers only are allowed to go in to the check-in areas. But passengers who need special assistance will be allowed only 01 person to go with them.
- Please make sure you read this information and comply with them to avoid any mishandlings/disruption/inconvenience.
Information For Passengers Travelling Through UK
All passengers travelling through United Kingdom and holding the following documents require a Direct Airside Transit Visa (DATV):
Passengers travelling to USA
- Alien resident card (green card) issued before 21st April,1998.
- I-551 stamp (red colour wet stamp). This stamp is issued to passengers whose alien resident card is under process.
- Refugee passport. However, passenger doesnot require DATV if also holding permanent resident card issued after 21st April,1998.
- Transportation letter.
- Letter of parole.
Passengers travelling to European Destinations
- Category “C” visa (visit visa)
Passengers travelling to Ireland
- Category “C” visa of Ireland requires category “C” UK visa instead of DATV.
Important information for UK passengers
- Passengers departing from London Heathrow Airport shall be allowed maximum two pieces per passenger as checked in baggage during the Olympics period i.e. 01 August, 2012 till 31 Sep, 2012.
- For baggage exceeding two piece limit, G.B.P 25.00 shall be charged per piece in addition to normal excess baggage charges.
New rules for taking liquids on all Domestic flights
Live animals including dogs, cats, reptiles and household birds when properly crated and accompanied by valid health certificate entry permit and other documents required by countries of entry transit, will be accepted for carriage on PIA flight in the baggage holds only. The size of containers should not exceed the dimension 35” X 23” X 40” for carriage in the hold.
- Lap dogs cats and household birds may not be allowed for carriage in the Cabin as per PIA policy.
- Excess baggage charges are applicable at the time of check-in as per normal excess baggage charges for Live animals.
- Pet is properly crated in a container not exceeding the dimensions of 12” x 18” x 16”.
- Bird cage is covered by a piece of cloth while in the flights.
- Live animals and pets for flights to Great Britain can only be accepted as cargo (unaccompanied baggage) with proper entry permit, Health Certificate and other required documents.
- For Saudi Arabia Dog/Monkeys and other birds are only acceptable if prior clearance from government agencies in Saudi Arabia is taken. If not then PIA cannot accept Live animals for Saudi Arabia.
Note: The weight of accompanied animal/pet, when accepted including the weight of container, shall not be included in the free baggage allowance of the passenger. The passenger will have to pay the applicable excess baggage charges.
e) Related Documents:
IATA Airport Handling Manual
Golf equipment to be accepted for domestic & international flights if carried in addition to Free Baggage Allowance then up to additional 15Kgs the special charge will be 06Kgs only. In case the Golf equipment is weighing more than 15Kgs, then it will be charged at the rate of 06Kgs for weight up to 15Kgs, any weight in excess of 15Kgs, normal per Kg excess Baggage rate will be applicable.
- In Piece concept the charge for such golfing equipment if in excess of the normal checked baggage allowance shall be 50% of the applicable excess baggage charges i.e. 50% of unit charge.
- If the Golf Equipment is included in checked baggage allowance, then no extra charge will be applicable.
- If the passenger is carrying the golf equipment against his/her entitlement of FBA then no charge will be applicable.
- International passengers holding tickets issued outside Pakistan and traveling on domestic route will not be allowed to avail this facility.
- On international flights, the charge will be equal to the applicable charge as per applicable rate of IATA. Such charge shall be assessed when the articles (one golf baggage including one pair of golf shoes) are not included in the normal free baggage allowance for the class of service paid.
- In Piece concept the charge for such golfing equipment if in excess of the normal checked baggage allowance shall be 50% of the applicable excess baggage charges i.e. 50% of unit charge.
- When the articles mentioned in above paragraph are included in the free baggage allowance, any overweight resulting from such inclusion shall be assessed at above special charge or the normal baggage charges which ever is less.
Advice from the Association of British Insurers
Advice from the Association of British Insurers is that, when adverse weather affects your flight you may be able to claim on your travel insurance. In the first instance, contact your tour operator, air carrier or airport before leaving for the airport to see if your flight is likely to be delayed or cancelled. If your airline, tour operator or the airport tells you to stay at home, it won’t invalidate your claim if you do not travel to the airport – you should not put yourself at risk by driving on dangerous icy or snowy roads.
- Delay – A cash sum will be paid after a specified length of delay, such as eight hours, up to a maximum amount set out in the policy.
- Missed departure - Should bad weather prevent you from getting to the airport, check with your travel insurer for advice.
- ‘Abandoned’ trip - Where cancellation or delay forces you to abandon your travel plans when leaving the UK, policies may also pay a lump sum.
Handling of Wheel Chair Passengers
PIA provides special assistance to wheel chair passengers through proper coordination of Special Handling cell. The requirement of wheel chair is inquired from handicapped/disabled passengers at the time of booking by reservation staff and same has been recorded to reflect in PNR. The passenger is advised to carry required documents (i.e. MEDIF/Disability Card) at airport. The special handling staff retrieves data of booked wheel chair passengers on each flight and makes advance arrangements for on time handling for disabled passengers. The passengers are requested to report special handling cell before the standard reporting time of flight. The special handling staff verifies the required documents with the passenger and then deputes a staff/officer to acquire boarding card for the passenger through proper check-in process. The special handling staff accompanies passengers till the boarding process.
Home » Customer Care
Committed to Delivering the Highest Standards of Service
PIA’s vision is to exceed customer expectations. We are available, around the clock, to answer your questions and resolve your problems. Please use the tools below to communicate with us.
We’re on-call and listening.
Ask a Question
|If you have any questions or need more information about PIA’s products and services, please use the form below to send us a query. A PIA representative will respond to you as soon as possible.||Your feedback is important to PIA. Please use the form below to provide your views on a selected topic and a PIA representative will get in touch with you as soon as possible.||This list of frequently asked questions and their corresponding answers will hopefully address some of your queries. Please feel free to Ask a Question if you do not find what you are looking for.|
Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available here http://ostpxweb.dot.gov
Home » PIA Cargo
Efficient and streamlined cargo operations serving a vast number of domestic and global destinations.
PIA Cargo, the air freight division of Pakistan International Airlines, commenced freighter operations in 1974, with initial flights to the USA, Europe, and Hong Kong. Within a short time-span, PIA Cargo has built a reputation for timely deliveries, operational excellence, and a high standard of customer service. In addition to its country-wide, domestic network in Pakistan, PIA Cargo delivers cargo shipments to over 40 international destinations, while serving the rest of the world through interline carriage.
Home » Contact Us
|Fax:||+(92-21) 3457-2225, 3457-0419|
|Phone:||+(92-21) 9904-3955, 9904-4962|
|Address:||Customer Relation Section,
Motor Transport Building,
PIA Head Office, Karachi
Consumers can register complaints and comments about airline service in US (other than those related to safety or security which should be submitted to the Federal Aviation Administration and the Transportation Security Administration, respectively) to http://airconsumer.dot.gov or at:
|Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Toll Free Numbers
|Country||Toll Free Number|
|Head Office Exchange:||+(92-21) 9904-0000|
|Web Ticket Refund:||email@example.com|
To find the location and contact details of our booking offices around the world, please select a Region, followed by a Country, and a City,
Pakistan International Airlines destinations
Pakistan International Airlines Corporation commonly known as Pakistan International Airlines and PIA is the flag carrier airline of Pakistan. The airline, with its head office on the grounds of Jinnah International Airport in Karachi, operating scheduled services to 24 domestic destinations and 39 international destinations in 25 countries across Asia, Europe and North America. Its main bases are Karachi, Lahore and Islamabad/Rawalpindi.
Pakistan International Airlines was set up on 11 March 1955, after Orient Airways merged with the government’s proposed new airline. During the same year the airline opened its first international service, from Karachi to London Heathrow Airport via Cairo International Airport and Leonardo da Vinci Airport in Fiumicino, Italy, using three newly-acquired Lockheed L-1049C Super Constellations. The DC-3s continued operating the domestic services in Pakistan. In May 1956, PIA ordered two further Super Lockheed Constellations of the latest L-1049H version and five Vickers Viscount 815.In March 1960, PIA became the first Asian airline to use jet aircraft when Boeing 707 services were introduced. The aircraft were wet leased from Pan American and in 1961 services were begun to John F. Kennedy International Airport in New York City.
PIA currently operates to 24 domestic and 37 international destinations in 27 countries across Asia, Europe and North America as of February 2012. This list shows airports that are served by PIA as part of its scheduled services. The list includes the city, country, the codes of the International Air Transport Association (IATA airport code) and the International Civil Aviation Organization (ICAO airport code), and the airport’s name, with the airline’s hubs, focus city and terminated routes marked.
Until 1971 Pakistan International Airlines had also served various places as domestic stations in former East Pakistan, these are not included in the list.
|Afghanistan||Kabul||Kabul International Airport|||
|Kandahar||Kandahar International Airport|||
|Albania||Tirana||Tirana International Airport Nënë Tereza|||
|Austria||Vienna||Vienna International Airport|||
|Azerbaijan||Baku||Heydar Aliyev International Airport|||
|Bahrain||Bahrain||Bahrain International Airport|||
|Bangladesh||Dhaka||Shahjalal International Airport|||
|Burma||Yangon||Yangon International Airport|||
|China||Beijing||Beijing Capital International Airport|||
|Guangzhou||Baiyun International Airport|||
|Shanghai||Hongqiao International Airport|||
|Ürümqi||Diwopu International Airport|||
|Canada||Toronto||Pearson International Airport|||
|Egypt||Cairo||Cairo International Airport|||
|France||Paris||Charles de Gaulle Airport|||
|Greece||Athens||Athens International Airport|||
|Hong Kong||Hong Kong||Hong Kong International Airport|||
|India||Delhi||Indira Gandhi International Airport|||
|Kolkata||Netaji Subhash Chandra Bose Airport|||
|Mumbai||Chhatrapati Shivaji International Airport|||
|Indonesia||Jakarta||Soekarno–Hatta International Airport|||
|Iran||Mashhad||Mashhad International Airport|||
|Tehran||Mehrabad International Airport|||
|Iraq||Baghdad||Baghdad International Airport|||
|Rome||Leonardo da Vinci-Fiumicino Airport|||
|Japan||Tokyo||Narita International Airport|||
|Jordan||Amman||Queen Alia International Airport|||
|Kazakhstan||Almaty||Almaty International Airport|||
|Kenya||Nairobi||Jomo Kenyatta International Airport|||
|Kuwait||Kuwait||Kuwait International Airport|||
|Lebanon||Beirut||Raffic Hariri International Airport|||
|Libya||Tripoli||Tripoli International Airport|||
|Malaysia||Kuala Lumpur||Kuala Lumpur International Airport|||
|Maldives||Malé||Malé International Airport|||
|Nepal||Kathmandu||Tribhuvan International Airport|||
|Nigeria||Kano||Mallam Aminu International Airport|||
|Norway||Oslo||Oslo-Gardermoen International Airport|||
|Oman||Muscat||Muscat International Airport|||
|Pakistan||Azad Kashmir||Mangla||Mangla Airport|||
|Gwadar||Gwadar International Airport|||
|Quetta||Quetta International Airport|||
|Turbat||Turbat International Airport|||
|Islamabad Capital Territory||Islamabad/Rawalpindi||Benazir Bhutto International Airport|||
|Khyber Pakhtunkhwa||Abbottabad||Abbottabad Airport|||
|Dera Ismail Khan||Dera Ismail Khan Airport|||
|Peshawar||Bacha Khan International Airport|||
|Saidu Sharif||Saidu Sharif Airport|||
|Tarbela||Tarbela Dam Airport|||
|Dera Ghazi Khan||Dera Ghazi Khan International Airport|||
|Faisalabad||Faisalabad International Airport|||
|Lahore||Allama Iqbal International Airport|||
|Multan||Multan International Airport|||
|Rahim Yar Khan||Shaikh Zayed International Airport|||
|Sialkot||Sialkot International Airport|||
|Karachi||Jinnah International Airport|||
|Mirpur Khas||Mirpur Khas Airport|||
|Sehwan Sharif||Sehwan Sharif Airport|||
|Philippines||Manila||Ninoy Aquino International Airport|||
|Qatar||Doha||Doha International Airport|||
|Russia||Moscow||Sheremetyevo International Airport|||
|Saudi Arabia||Dammam||King Fahad International Airport|||
|Dhahran||Dhahran International Airport|||
|Jeddah||King Abdul Aziz International Airport|||
|Medina||Prince Mohammad Bin Abdulaziz Airport|||
|Riyadh||King Khalid International Airport|||
|Spain||Barcelona||Barcelona El Prat Airport|||
|Sri Lanka||Colombo||Bandaranaike International Airport|||
|Switzerland||Geneva||Geneva International Airport|||
|Syria||Damascus||Damascus International Airport|||
|Tanzania||Dar es Salaam||Julius Nyerere International Airport|||
|Turkey||Ankara||Esenboga International Airport|||
|Istanbul||Ataturk International Airport|||
|United Arab Emirates||Abu Dhabi||Abu Dhabi International Airport|||
|Al Ain||Al Ain International Airport|||
|Dubai||Dubai International Airport|||
|Fujairah||Fujairah International Airport|||
|Ras al Khaima||Ras Al Khaimah International Airport|||
|Sharjah||Sharjah International Airport|||
|United Kingdom||Birmingham||Birmingham Airport|||
|Glasgow||Glasgow International Airport|||
|Leeds/Bradford||Leeds Bradford International Airport|||
|London||London Heathrow Airport|||
|London||London Stansted Airport|||
|United States of America||Chicago||O’Hare International Airport|||
|Houston||George Bush Intercontinental Airport|||
|New York City||John F. Kennedy International Airport|||
|Washington, D.C.||Dulles International Airport|||
|Uzbekistan||Tashkent||Tashkent International Airport|||
|Yemen||Aden||Aden International Airport|||
|Sana’a||Sana’a International Airport|||
- ^ “Directory: World Airlines”. Flight International: p. 61. 2007-04-10.
- ^ PIA schedule
- ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab ac ad ae Domestic Network
- ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab ac ad ae af ag ah ai aj ak al am International Network
- ^ a b c d e f Destinations list 1998
- ^ a b Destinations list 1993
- ^ a b c d e f g h i j k l m n o p q r s t u v w x y 1992 route map
- ^ a b Destinations list 1980
- ^ 1982 route map
- ^ a b c 1990s Helicopter services in Pakistan
- ^ 1972 domestic route map
- ^ Destinations list 2004
- ^ a b c d 1962 route map
- ^ PIA Helicopter routes East Pakistan
- ^ a b 1958 route map
- ^ a b 1971 route map
- ^ a b c d 1970 route map
- ^ a b c d e f g h 2006 route map
- ^ a b c 1981 route map
- ^ Destinations list 1985
- ^ 1977 reoute map
- ^ PK 1978 routemap
- ^ PIA’s Central Asian routes
- ^ Fujairah inaugural flight
- ^ Ras al Khaimah inaugural flight
- ^ Advertisement for Stansted launch
PIA Launches Revenue Management System,PIA TICKETS AT LOW COST WITH ADVANCE ONLINE SEAT RESERVATION & FACILITY – NEW LOW COST TICKETS
PIA NEW PRICING SYSTEM
In the past few years, most leading airlines of the world have adopted a specialized automated system called the Revenue Management System (RMS) to manage fares offered to their customers. PIA, keeping abreast with the latest technological changes has decided to adopt this model. Following its successful trial that started in June 2007 at a number of stations, PIA is pleased to announce the formal launch of Revenue Management System on its domestic and international routes.
RMS is a fairly simple computer based module that links varying fare levels to the available seat capacity of the aircraft in accordance with the assessed demand, mutually benefiting the customer and PIA. Customers who would previously get only one standard fare for a traveling class of their choice can now plan their travel well in advance and purchase their tickets at greatly discounted rates. The RMS has been programmed in such a way that it offers 5 different fares for Economy, 3 for Economy Plus and 4 for Business Class. The cheaper fares get taken up by those who book their seats early and immediately purchase their tickets. In effect, the earlier one buys…the cheaper one flies. Some of these new fares at times are even lesser than the fares charged under the previous standby facility for which the customers were required to queue up at the airport, a couple of hours prior to flight departure. This new system of flexible pricing would particularly benefit the price-sensitive customers, as they can purchase in advance and enjoy reduced fares, which gradually increase as the flight approaches close to the departure date. Price sensitive customers can also benefit if they plan their trip during the lean travel season when many more low priced seats will be available.
In brief, the Revenue Management System creates a win-win situation for both the customer and PIA. Now fewer people would be paying more, and more people will be paying less to fly to their desired destination…thanks to PIA’s Revenue Management System.
For details, visit PIA’s travel agents, booking offices or call 111-786-786.
PIA NEW & MODERN FLEET
PIA’s fleet of modern aircraft are spacious, comfortable, and designed to get you to your destination safely. PIA operates a range of advanced aircraft, ranging from the world’s preferred Boeing 777 airplane to the super-quiet Airbus A-310.
A brief introduction of PIA fleet is given below:
The Boeing 777 family comprises of long-range, wide-body twin-engine airplanes. PIA was the first airline in the world to operate all the three variants of the 777 family: 777-200LR, 777-200ER and 777-300ER, all of them are well loved by PIA’s seasoned travelers for their spaciousness and comfort. PIA also holds the privilege of being the launch customer for 777-200LR, one of PIA’s aircraft holds the record for the longest commercial jet flight in aviation history. At present PIA is serving destinations in USA, Canada, UK and Europe through its 777 fleet.
The Boeing 747, often referred to as “Jumbo Jet”, is amongst the world’s most iconic and recognizable jet airplanes. This 4 engine long haul wide-body airplane has a two-deck configuration. PIA operates two variants of 747 family which includes 747-300 and 747-200 Combi. 747 Combi is so called as it has mixed pax and cargo configuration on the main deck. At present due to its capacity, 747-300 fleet is mostly deployed to cater high density requirements like carrying intending pilgrims to and from Saudi Arabia.
The Airbus A310 is a medium to long range wide-body airplane providing a spacious interior to its travelers. PIA has deployed the A310-300 fleet on Far East, Regional as well as Domestic routes.
The Boeing 737 is one of the world’s favorite narrow-body short/medium haul jet airplane. Amongst its many credits, it has the distinction of being the most ordered and produced commercial airplane of all time and Boeing continues to manufacture its variants, to date. PIA’s 737-300 aircraft mostly serve its domestic and regional routes.
This modern technology turbo prop is the latest type inducted in PIA’s fleet. PIA’s fleet of seven ATR42-500 aircraft is configured in comfortable two class seating arrangement. This aircraft has enabled the airline to provide its valued customers the most convenient way to fly to far flung destinations of the country.
Home » About PIA » PIA’s Network
Connecting the World
PIA’s vast network spans the globe, covering all the major cities of Pakistan and a host of international destinations.
International Network | Domestic Network
PIA DOMESTIC NETWORK
Connecting the World
PIA’s vast network spans the globe, covering all the major cities of Pakistan and a host of international destinations.
International Network | Domestic Network
About PIA – PIA’s Hub
Home » About PIA » PIA’s Hub
The Civil Aviation Authority of Pakistan (CAA), a beacon of service and achievement, has witnessed dynamic growth since its inception in 1982. Over the years, the CAA has remained committed to promoting air transportation and navigation by providing services to civil airports and aerodromes in Pakistan.
Today, the CAA manages the operations and maintenance of several airports and associated facilities across the country. The CAA specializes in planning, installation, maintenance, operations, and calibration services for aircraft that use the nation’s airspace.
With a vision for the future, the Civil Aviation Authority envisaged a contemporary, modern passenger terminal at Quaid-e-Azam International Airport, Karachi, to effectively handle growing air transport requirements.
Jinnah Terminal – Karachi
Karachi – a bustling, cosmopolitan metropolis – is home to Pakistan’s rich cultural, social and economic heritage. The vibrant city draws visitors from all over the world and is a hub of tourism and business.
Whether you are arriving, departing, or in transit, you are sure to enjoy your stay at the Jinnah Terminal at Quaid-e-Azam International Airport in Karachi. Designed to facilitate the modern traveler, the Jinnah Terminal is a perfect blend of form and function.
From duty-free shopping to delicious local and international cuisine, you’ll find plenty to do at the Jinnah Terminal. Airport lounges, equipped with the latest entertainment and Internet facilities, will help you relax if you have time on your hands. If you are rushing to catch another flight, the high-speed lifts and escalators will get you there with time to spare. Passenger facilitation services, ranging from courteous porters to spacious check-in halls, eliminate the stress of travel.
PIA’s hub in Karachi is the gateway to Pakistan. Come and experience our unique hospitality and traditions.
About PIA – Haj and Umrah
Home » About PIA » Haj and Umrah
Haj and Umrah Operations
PIA, Pakistan’s national airline, operates an extensive two-month Haj operation each year, to and from Jeddah, Saudi Arabia.
Haj, the holy pilgrimage undertaken by Muslims from around the world in the twelfth month of the Islamic calendar (Zilhaj), is one of the fundamental pillars of Islam. Muslims endowed with good health and the economic means to undertake the pilgrimage, perform this sacred duty at least once in their life time. Haj is the largest congregation of the faithful in recorded history. Over the last 1400 years, Muslims from across the world, assemble in the House of Allah in Makkah, Saudi Arabia.
PIA, Pakistan’s premier airline, transports thousands of pilgrims each year, from several Pakistani cities to the Kingdom of Saudi Arabia, at special rates.
Every year, PIA also schedules special flights on the Pakistan- Jeddah-Pakistan sector to serve pilgrims on their way to Saudi Arabia to perform Umrah.
About PIA – Flight Kitchens
Home » About PIA » Flight Kitchens
PIA runs two modern, well-equipped Flight Kitchens in Karachi and Islamabad that serve culinary delights ranging from delicious Pakistani delicacies to tempting Western cuisines to more than 15,000 passengers everyday, traveling on domestic and international flights. In addition to serving sumptuous food, PIA Flight Kitchens also cater to VVIP flights and Chartered flights for top government officials and foreign delegates. Special meals which are customized according to the passengers’ requirements like Diabetic Meal, Vegetarian Meal, Low Cholesterol Meal and Baby Meals are also offered to our passengers upon request.
The kitchens are supported by strong production and operation teams including expatriate chefs who have a diverse experience in international cuisines. The chefs have undergone overseas training to further hone their skills. Several of PIA’s top chefs have also been posted to overseas flight kitchens to share their expertise in cooking skills .
Infact, since February 2006, the management control of the Karachi Flight Kitchen has been given to Singapore Air Terminal Services (SATS), a leading premier company in ground and cargo operations , and inflight catering, to further enhance the quality of food on board the flights. Accordingly, SATS has initiated an extensive renovation of the Karachi Flight Kitchen to upgrade its infrastructure and are establishing extremely stringent quality control standards that shall ensure the highest quality and hygiene levels. PIA flight kitchen is HACCP Certified which is an international certificate on food hygiene.
The two Flight Kitchens are also equipped with food testing microbiological laboratories which conduct stringent daily microbiological tests to ensure that food produced is safe, nutritious and palatable. All the other related processes like Inventory Control, Menu Planning, Portion Control, Cost Calculations, and Management Information Systems are managed through cutting-edge technology and modern business practices.
About PIA – Careers
Home » About PIA » Careers
Give flight to your dreams by joining the PIA family.
PIA’s vision is to be a world class airline that exceeds customer expectations through dedicated employees, committed to excellence. Join us and contribute to making Pakistan’s national airline a global carrier of choice.
Your success is important to us. As a leading corporation, headquartered in Karachi, Pakistan, we believe it is our responsibility to nurture and develop talented, motivated individuals.
Throughout your career with PIA, you will be provided with opportunities for professional, technical and personal development. In return, we expect you to work with dedication, integrity, and 110% commitment as PIA strives to become a world class airline.
PIA is an equal opportunities employer and aims to ensure that no job applicant or employee receives unfavorable treatment on the grounds of gender, race, color, ethnic origin, religion, or disability. All appointments are made on the basis of merit.
View a listing of current job vacancies.
Sending Your Application
Please note that applications against only the advertised positions are entertained by us. If you meet the requirements of an advertised position and wish to apply as per specified instructions in the advertisement:
- Download the form FROM WWW . piac . com . p k /PIA_About/pia-about_Career .asp
After filling the form send your application to:
Dy. General Manager Recruitment & Placement
PIA Recruitment and Placement Office
Near the PIA Training Centre
Karachi Airport -75200
Please note that you will be contacted only if you are short-listed.